Customer Service Representative

Description of the Job Offer


This job is very interactive as you will work with key departments (Supply Chain, Quality, Finance).You will also be in charge of order process from A to Z and will be part of a dynamic and united team.

Client Details

Global company in the chemical sector.

Through our best-in-class capabilities and a collaborative, team-oriented approach, we are reimagining the role of distribution, to help our customers and suppliers innovate and grow.


Your key tasks will be:

  • To process orders effectively and accurately in SAP including check with Supply Chain / Warehouse / Finance
  • To inform customers about possible anomalies concerning delivery
  • To verify of incoming orders on quantity and availability
  • To send order confirmation and check best delivery date
  • To follow-up back order list
  • To enter all quality issues into the system
  • To supply the customer with documentation, MSDS, TDS & COA of the existing product range
  • To follow-up existing customer contracts on take-off and validity period
  • To administer data linked to the customer profile in SAP
  • To communicate all packaging issues to the customer and follow up
  • To solve payment issues linked to incorrect invoices (debit- and credit notes)
  • To manage and follow-up sample orders


You are meant for this job if you have:

  • Experience in order administration and first line customer support
  • A good knowledge of Dutch, French and English.
  • Knowledge of SAP
  • High organisation skills
  • Good telephone personality skills
  • A service- and solution-oriented mind

Job Offer

  • Long term contract
  • Be part of a solid company leader in the sector
  • Integrate a people oriented team
Achat / Vente, Service clientèle

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