Customer Experience Representative

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Sumar

Description:

  • Manage the entire order-to-cash cycle: receipt, verification, and entry of customer orders in SAP.
  • Check product availability in collaboration with planners (Schedulers).
  • Ensure proactive and regular communication with customers regarding their orders, deliveries, and any changes.
  • Organize transportation with warehouses and carriers, and track deliveries.
  • Manage consignment stock and customer inventory levels via dedicated portals.
  • Handle service quality-related complaints and ensure full follow-up (analysis, corrective actions, resolution).
  • Manage sample orders and coordinate shipment with external providers.
  • Collaborate closely with account managers, internal teams (logistics, finance, planning, SAP support), as well as external customers and suppliers.
  • Prepare order confirmations, create deliveries in SAP, and select the correct batches according to customer requirements and internal rules.
  • Monitor invoicing and resolve any issues in coordination with the accounts receivable team.

Profil

  • Bachelor degree in logistics or international trade, or previous experience in supply chain organizations with customer focus
  • Knowledge of international trade techniques and regulations (ex: Incoterms)
  • Computer Literate • Fluent in English and at least one other European language
  • Knowledge of SAP is an asset.
  • Export experience is an asset

Success Competencies:

  • Focus on customers • Collaboration (Teamwork) • Results orientation
  • Planning and Execution
  • Analysis
  • Open communication

Offre

  • Fijne werkomgeving
  • Competitief salaris
  • Persoonlijke groei

Entreprise

Our client is a global, market-driven company that develops specialty chemical solutions to enhance the quality, performance, and value of its customers' products while reducing their environmental impact

Tara
Belgium
Oras
Functie
Administration / Secrétariat
Cerinte

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