German speaking Customer Service Representative

Description of the Job Offer


As German speaking Customer Service Representative you will give administrative support to Sales and manage a customer portfolio from order to cash within the DACH region.

Client Details

Our client is an international company active in a technological industry, with EMEA HQ in Halle.


Your main responsibilities as German speaking Customer Service Representative will be:

  • offer pre-sales support to the Sales department: work closely together with local sales team, prepare and issue quotations, give support in tender management
  • assist on price and margin setting
  • receive, validate and process sales orders (check price - and product specifications, delivery specifications, terms & conditions, etc.)
  • act as point of contact for your customer portfolio, specifically focused on DACH region
  • strong collaboration with internal stakeholders such as sales, SC, logistics, finance, etc.
  • manage the whole order to delivery cycle, including preparation of export administration
  • verification and follow up of payments
  • manage issues as they occur, handle after sales problems and claims and take necessary action


Who are we looking for?

  • very fluent in German and English. Any other language such as Dutch is a big asset
  • knowledge of SAP or another ERP system is a must
  • good knowledge of Excel, being IT literate
  • a clear Drive, Motivation and Eagerness to perform
  • ideally a Bachelor or Master degree in a relevant field (international trade, economics, etc.)
  • a first experience in a relevant position (customer service, logistical administration, order management)
  • strong communication sills and customer oriented approach
  • very good teamplayer, as you will work closely together with your team (serve as each others back up) and across departments
  • a proactive and self-starter attitude

Job Offer

You will start on a replacement contract for +- 6 months, with the possibility of a long term contract in case you show to be a valuable teammember and have the willingness to prove yourself.

You will have the chance to take on a challenging position, dealing with the whole cycle from pre sales support to the Sales Department, up until management of the complete order-to-cash cycle within an international context.

you will gain a rich experience, combining commercial support, logistical administration and customer relationship management.

On top of having a diversified job content, you will be part of a great team with supportive team members and management.

You will receive a nice and complete salary package with fringe benefits.

Achat / Vente, Service clientèle

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