Customer Service Fashion Industry

Description of the Job Offer

Summary

  • Order management, follow up on delivery process, client relationship
  • Responding to demands, questions, complaints, inquiries,...

Client Details

Our client is a huge player in the Fashion Industry. They have grown from 2 to more than 130 people over the 11 years they now exist. They have developed a very strong brand across borders as well.

Today to reinforce the Customer Service team they are looking for various profiles for a temporary mission of 6 to 9 months minimum.

They are looking for:

  • Customer Service Polish / English
  • Customer Service English native
  • Customer Service Spanish / English
  • Customer Service German / English

Job will be Brussels based.

Description

As Customer Service you will have following responsibilities:

  • you input the orders in the platform
  • you follow up the status of delivery and you make sure you keep your clients informed of any (possible) changes
  • In that aspect you collaborate closely with the logistics team
  • you are the single point of contact of your clients
  • you manage inquiries and specific requests
  • you handle complaints
  • you do the back up of your colleagues when off

Profile

The Customer Service has following profile:

  • You speak fluent English and another European language (Polish, German, Spanish, ...)
  • You have a first experience in a customer oriented role
  • You can start asap
  • You are free for a period of min 6 to 9 months (may even be longer)
  • You have strong communication skills
  • You are precise, meticulous and can respect deadlines

Job Offer

  • A great team of international colleagues
  • A varied job description
  • A complete salary package
  • Some flexibility
Country
Belgium
City
Function
Achat / Vente, Service clientèle
Requirements

Contact details for applications

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Published by VIPTJ-Aggregator. Originally found at: URL of the original publication

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