Customer Quality Manager – Life Sciences (M/F)

Description of the Job Offer


For our client, an international provider in the biopharmaceutical industry, we are currently looking for a Customer Quality Manager (M/F) based in Wallonia. You will mainly be the liaison between the company and its customers portfolios, investigate on quality issues,  manage a good global relationship with customers and work with your team to improve the customer quality experience while reporting to the Manager Of Customer Quality Europe.
Your Responsibilities:

  • Responsible for the customer quality experience - follow up all quality related topics issued by the customer
  • Lead Quality topics for Business Reviews with Key Accounts (from proactive preparation to follow up and closure)
  • Drive required quality risk assessment fact and data based with the appropriate team
  • Create and maintain the customer KPI dashboard on monthly basis
  • Oversee all customer complaints globally with relevant sites
  • Drive the customer communication part in an escalation process for critical complaints
  • Participate on investigations at customer’s site for critical situations and support customer in closing investigations along with the appropriate action plans
  • Lead the global surveillance of complaints and raise alert for trends and risks
  • Participate in customer for cause audits, in target and routine audits as well as in quality-related workshops.

Competencies and leadership attributes:

  • You maintain a good and regular communication with customers and with your team
  • You act towards long term missions defined by your hierarchy
  • You have full autonomy to organize and execute your tasks
  • You have authority to make decisions on complaint management and any quality topics specific to the customer portfolio  
  • You take the lead for customer specific quality related projects
  • You provide guidance and collaborate closely with Operations and Product Management teams

Your profile:

  • Bachelor degree in Science, Engineering or Pharmacy or a related field.
  • At least 5 years progressive Industry experience ( pharmaceutical, medical device or biotechnology)
  • Experience in 8D methodology and FMEA / Risk Analysis
  • You hold Six Sigma Green Belt
  • Experience in regulated industries and strong knowledge of Quality Systems practices
  • Experience in customer related processes (mandatory).
  • Able to construct a strong relationship with stakeholders (internal and external).
  • Strong assertiveness and leadership skills. Able to motivate yourself and others
  • Excellent communication and presentation skills.
  • Fluent in English and ready to travel
  • Desired experience with software Quality System management tools.

  For more information concerning this opportunity, do not hesitate to contact Ning FANG. 

Achat / Vente, Service clientèle, Technique / Production / Maintenance industrielle, Contrôle qualité

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Published by VIPTJ-Aggregator. Originally found at: URL of the original publication

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